Resources

Employer/Employee Commuter Assistance

Glossary

Alternate Work Location: An approved location, other than an employee’s official worksite, where official business is performed.  Locations typically include the employee's home, coworking space, or telework center.

Asynchronous Communications: Communication that does not rely on immediate responses or people being “present” at the same time.  This type of communication allows the leveraging technology tools to share information, collect feedback, and brainstorm with colleagues.

Bandwidth: The maximum amount of data transmitted over an internet connection in a given amount of time.

Blended Work Team: When a project team includes remote and in-office employees.

Central Worksite: An employee's work central worksite, headquarters or official duty station where they would normally report to work if not teleworking.

Cohort Scheduling: When groups of employees are assigned a common work schedule of alternating days in the office.

Collaboration Days: Scheduled day(s) for a team to be in the office for team collaboration, brainstorming meetings, and discussions.

Compressed Work Week/Schedule: A non-traditional work schedule that allows an employee to work a full week of hours in fewer days.  Examples include; a four-day workweek where the employee work four 10-hour days instead of five 8-hour days; or a nine day/two week work arrangement, in which two weeks of work (10 days) are compressed into nine or nine and a half days of work.

Continuity of Operations Plan (COOP): A set of policies and procedures that describe how a company’s essential functions and operations will be sustained in cases of emergency, natural disasters, or other events disrupt office or building access.

Core Hours: Set times when everyone is working.  The work location does not matter.  Usually core hours are less than 8 hours to allow flexibility for employees to start work before the core hours or end afterwards.

Coworking: A work arrangement where people from different companies work in a location sharing office space, allowing cost savings and convenience through the use of common infrastructures, such as furniture, equipment, utilities, and receptionist and custodial services, and in some cases refreshments and parcel acceptance services. Coworking space is usually flexible rental space from a coworking space company.

Distributed Team: A group of employees working on the same project and/or in the same organizational unit who do their work at different locations.  Locations could include homes or offices in other states or countries.

Ergonomics: The placement and design of the workspace for comfort, efficiency, and safet.

Flexible Work Hours: When employees have flexibility to decide what time they start and end work, while keeping core work hours and working a full day.

Focus Fridays: A designated day (Friday or any day of the week) where no meetings or conference calls are scheduled to allow employees (the entire office or a team) to focus on work tasks.

Hoteling/Office Hoteling: Dynamic scheduling of shared workspaces such as desks, cubicles, and offices (as opposed to permanently assigned seating and offices) where employees can schedule or reserve the use of these workspaces.

Hot-desking: Employees use any designated work area or workspace available to them on a first-come, first-served basis.

Hot Spot: A physical location where people can access the Internet, typically using Wi-Fi, via a wireless local area network (WLAN). Simply put, hotspots are the physical private or public places (coffee shop, a hotel, an airport) where users can wirelessly connect their mobile devices, such as smartphones and tablets, to the Internet.

Hybrid Work Model: A work arrangement where employees spend some time working in the office and some from their remote office.

Non-Linear Workday: An employee can create their own schedule and go between work and non-work activities.  The employee still works an 8 hour day, but not during a continuous eight hours.  These types of schedules help with work/life balance.

Remote Worker: A work arrangement where an employee works full-time from a location outside of the office, typically home or a designated coworking space.

Remote First: When companies make working from home or a coworking space the normal or preferred work arrangement rather than working at a centralized office.

Return to Work (RTW or R2W): A common phrase used for returning to the worksite after the COVID-19 pandemic and working full-time from home.

Satellite Office: Secondary offices (usually smaller than the main office) where employees can work.

Shared Office Space: The use of an office at different times by more than one employee.

Staggered Schedules: When employees arrive or start work at different but set times.  Typically, the schedules include overlapping time.

Telework: The official definition of "telework" can be found in the Telework Enhancement Act of 2010: "[t]he term 'telework' or 'teleworking' refers to a work flexibility arrangement under which an employee performs the duties and responsibilities of such employee's position, and other authorized activities, from an approved worksite other than the location from which the employee would otherwise work." In practice, "telework" is a work arrangement that allows and employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g., home, telework center). Other common terms for telework include telecommute, work from home (WFH), or remote work.

Virtual Private Network (VPN): A virtual private network allows employees to establish a secure and encrypted connection from their home or public network.

Voice over Internet Protocol (VoIP): Phone system hosted online that allows calls to be made and received from internet connected devices.

Work/Life Balance: The balance of time focused on work and personal life where work is performed optimally without sacrificing important personal time.  Employers that provide schedule flexibility and prioritize work-life balance create a healthier more productive workforce and have better success in maintain and hiring employees.